Vendor Quality
The VendorTraQ system utilizes advanced technology to capture quality of service and performance reports. The process monitors vendor performance in three key areas: Representation, Quality of Work, and Billing Accuracy. Incidents and compliments are entered into a database for future use and e-mails are sent to the appropriate parties for immediate action.
The Incident Capture Process
1. An incident, issue or compliment is called into VendorTraQ (888) YOU-TRAQ.
3. Incidents and compliments are entered into VendorTraQ database for future reporting.
2. VendorTraQ incident tracking center receives and tags as Representation, Quality, or Billing.
4. E-mail to appropriate party (audio file). Hear the incident in your employees own words!
